At MYsoftivory , we prioritize quality and customer satisfaction. If you are not completely satisfied with your purchase, we are here to help with a straightforward return and refund policy.
1. Eligibility for Refunds
To qualify for a refund, your item must be returned within 12 days of receipt.
Items must be in their original condition, unworn, unwashed, and with all tags attached.
Customized or personalized items are not eligible for a refund.
2. Return Process
Please initiate your return by contacting our customer service team at info@mysoftivory.com
Once approved, carefully pack the item(s) in the original packaging or equivalent to prevent damage in transit.
You are responsible for any return shipping costs.
3. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at info@mysoftivory.com. We will replace the item or issue a refund, depending on your preference.
5. Exceptions
Sale items and gift cards are non-refundable.
Items not in their original condition or returned after 12 days from receipt will not qualify for a refund.
6. Contact Us
For any questions or concerns about our refund policy, please reach out to us at info@Mysoftivory.com